ITIL 4 Foundation
ITIL 4 Foundation is the entry point into the ITIL 4 framework for IT and digital service management. It covers key service-management concepts and value co-creation, the seven guiding principles, the four dimensions of service management, the service value system and value chain, and the purpose of the ITIL management practices.
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Start ITIL 4 Foundation examSkills measured
Key Concepts of Service Management
18%Value, value co-creation, organizations, service providers and consumers, products and services, and outcomes, costs and risks.
The Guiding Principles
20%Focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate.
The Four Dimensions of Service Management
10%Organizations and people, information and technology, partners and suppliers, and value streams and processes.
The Service Value System
15%The SVS components, the service value chain activities, and continual improvement.
ITIL Practices
37%Purpose of key practices — incident, problem, change enablement, service request, service desk, service level management, and more.