Salesforce Certified Administrator
The Salesforce Administrator certification validates configuring and managing Sales and Service Cloud: user setup and security, the data model with the Object Manager and Lightning App Builder, sales and service applications, productivity and collaboration features, reports and dashboards, data management, and flow-based automation.
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Start ADM-201 examSkills measured
Configuration and Setup
20%Company settings, users, profiles, permission sets, roles, sharing rules, and org-wide defaults.
Object Manager and Lightning App Builder
20%Standard and custom objects, fields, page layouts, record types, and Lightning app and record pages.
Sales and Marketing Applications
12%Opportunities, products and price books, leads, campaigns, and sales productivity features.
Service and Support Applications
11%Cases, the Service Console, queues, assignment and escalation rules, and knowledge.
Productivity and Collaboration
7%Activities, email templates, Chatter, and mobile.
Data and Analytics Management
14%Import and export tools, data quality, duplicate management, reports, report types, and dashboards.
Workflow / Process Automation
16%Flow (screen, record-triggered, scheduled), approval processes, and choosing the right automation tool.