ServiceNow Certified System Administrator
The ServiceNow Certified System Administrator validates configuring and managing the Now Platform: the user interface and navigation, collaboration and self-service, database administration (tables, fields, relationships), configuration and security (ACLs, roles, groups), workflow and automation (Flow Designer, business rules), reporting, and the Service Catalog.
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Start CSA examSkills measured
User Interface and Navigation
16%The Next Experience UI, application navigator, lists and forms, personalization, UI policies vs client scripts, and the branding.
Collaboration and Self-Service
15%Knowledge management, the Service Portal, notifications, connect chat, and tasks and approvals.
Database Administration
18%Tables and extending tables, the CMDB basics, field types, dictionary and dot-walking, table relationships, and import sets and transform maps.
Configuration and Security
18%Users, groups and roles, access control rules (ACLs), application scopes, and instance security hardening.
Workflow and Automation
17%Flow Designer, business rules and script includes, events and scheduled jobs, and SLAs.
Reporting and Analytics
8%Creating reports and dashboards, sharing and scheduling, and Performance Analytics basics.
Service Catalog
8%Catalog items, variables and variable sets, record producers, order guides, and catalog workflows.